Freight Claims Management



Learning Outcome


Upon successful completion of this course, the student will be able to understand the liability of domestic and international carriers; contracts of carriage; the liability terms contained in the bill of lading; tariff rules pertaining to liability; the process of preparing and filing claims; and the options available for recovering monetary damages.




To explain Carrier liability for loss and/or damage via all modes of Transportation.
To differentiate the legal requirements affecting each mode of Transportation, supported by pragmatic documentation, and legal statutes.
To develop for the Student the historical and regulatory evolution of Cargo liability based on judicial decisions of worldwide precedence and recognition (Carmack Admendment).
To explain what legal recourses are available to both Shippers and Consignees when loss and/or damage occurs in transit.
To specify the rules and regulations for preparing and filing of claims against Carriers, with particular emphasis on Statute of Limitations and Documentation.
To explain the very basic and pragmatic details that a claims professional must know in order to perform his/her job effectively.




Major topics covered in the course are the government regulations and statutes governing domestic transportation, (Carmack Amendment), contracts of carriage (truck, rail, air, ocean, and parcel express), rail and truck tariff rules, international treaties, claim preparation, filing, and recovery. This course has been devised to allow professionals of both Shippers and Carriers to gain the most relevant knowledge on Freight Claims Management and be able to apply it immediately in a business environment. Students who successfully complete this Course will increase their professional competency in this specific area of Business Logistics.


CCPAC Accreditation

Effective July 1, 2002 each Student who satisfactorily completes ILM's course in Freight Claims Management will receive a Certificate of Satisfactory Completion from ILM, along with 3 College Credits recommended by the American Council on Education equivalent to 55 CEU points towards the overall CCPAC accreditation.